FAQs

How long will my order take to arrive?

We aim to dispatch all orders within 1–3 working days. During busy periods (such as sales or holidays), dispatch may take a little longer.

Once dispatched, we kindly ask that you allow up to 10 working days for your order to arrive.
Please note: Our couriers are unable to investigate delivery delays until this timeframe has passed.

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There’s an issue with my order – can you help?

Absolutely! If something doesn’t look right with your order, please get in touch with us at hello@graceandfox.co.uk. We're always happy to help and will do our best to resolve any issues quickly.

Please note: Once an order is placed, we’re often unable to make changes, as our warehouse team works fast to get your items packed and on their way!

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I placed an order, but now the item is on sale – can I get a refund for the difference?

We completely understand how frustrating it can be to miss out on a promotion. While we’re not able to offer refunds for missed discounts or sale prices (due to fees and admin costs), we always recommend:

• Signing up to our newsletter for an exclusive discount code

• Emailing us ahead of your order to ask about upcoming offers

We’re happy to help you save where we can!

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I need my order urgently – what can I do?

If you’re in a hurry, we’ll always do our best to help. Please email us at hello@graceandfox.co.uk with your request before placing your order, and we’ll let you know what’s possible.