FAQs
How long will my item take to reach me?
We aim to dispatch all orders between 1-3 working days, however this may take longer during busy periods.
We encourage you to wait at least 10 working days for your order to arrive after dispatch. Our couriers will not look into any order status until the timeframe has exceeded.
There seems to be a problem with my order - can you help?
Of course! If there is an issue with your order then please drop us an email on hello@graceandfox.co.uk and we will be very happy to assist. We always endeavour to work through any issue you may have with your order so please always email us first. Please note that it is very difficult for us to amend any order details once your order has been placed - this is because our warehouse are so speedy at processing your orders once they come through!
I ordered a few days ago but now the item is reduced - can you refund the difference?
We understand that it is frustrating for a customer to have missed out on a discount. We always encourage you to email us before you order to check whether we have any upcoming sales & we have a range of permanent discounts available (such as our email sign up code). We unfortunately cannot refund any missed promotions or discounts as any adjustments to orders result in fees with our payment providers being incurred along with administrative fees.
I need something urgently - can you help?
We always want to help our customers where possible, so if you have an urgent request please contact us at hello@graceandfox.co.uk