Direct Dispatched Products - Return Policies

At Grace and Fox, we offer a selection of products via direct dispatch, also known as 'drop shipping,' from select brands. This allows us to provide you with a wider range of products and competitive pricing. The brands we currently partner with for direct dispatch include: Banwood.

Please note that each brand has its own shipping and return policies, which we've compiled for your convenience. Be sure to review these details before placing your order to ensure a smooth shopping experience.

 

Banwood Returns Policy 

If you wish to return all or part of your order you must email Grace and Fox at returns@graceandfox.co.uk within 14 days of delivery. The item(s) must be unused, packaged in the same box and in perfect packaged condition. A collection will be booked with you in advance, and once received back at the warehouse and inspected, the refund will be issued for the order amount minus the return costs, which is typically around £15.

Faulty or Damaged Products

If your order arrives and is faulty or damaged, please notify Grace and Fox by email at returns@graceandfox.co.uk within 14 days of delivery. Banwood may offer an exchange or replacement part as appropriate.